As I experience once again, what I frequently do- have my name distorted- some thoughts come to my mind. So Nirupama, that’s me, quite easily becomes Anupama. Without batting an eyelid, with complete confidence my potential client calls me so. My dilemma-should I correct him or not. What if he gets offended (actually it is […]
I was just reading a bit on ‘servant leadership’. The essence: ten most important characteristics of servant leaders are Listening, Empathy, Healing, Awareness, Persuasion, Conceptualization, Foresight, Stewardship, Commitment to the Growth of people, Building Community. The leader is first a servant of his people. He focusses on their needs, and not necessarily feelings. He does
SERVANT LEADERSHIP Read More »
I experienced yet another facet of customer service some days ago. One of the online vendors we advertise with had offered us a scheme with a cash -back offer and a gift voucher. The sales executive came over to complete the transaction. However, this wasn’t going to be so easy. He was unable to generate
CUSTOMER SERVICE- A DEPARTMENT OR AN ATTITUDE? Read More »
